Chiropractic Patient FAQ

By appointment only. Click here to book online, or call/text 734.335.0212

Chiropractic Hours:

M 9AM–5PM   Tu 11PM–6PM   W Closed   Th 12PM–7PM   F 11AM–3PM

Massage Therapy Hours:

M 12:30PM–5PM   Tu 1PM–7PM   W Per Request   Th 12:30PM–6PM   F 10:30PM-3PM

By request, special accommodations are considered for extenuating circumstances.

All appointments are 1-on-1 and hands-on with your Doctor the entire length of your visit, every visit. We don’t see you for a few minutes then hand you off to someone else!

We are always evaluating and reevaluating. As we go through the process of “peeling away the layers of the onion” to get to the core of the problem, we’re constantly modifying your treatments, strategies and the recommendations we make accordingly. You and your frustrations are unique to you and ever-changing, so your treatment should never follow a strict, cookie-cutter protocol.

We will ask questions, test, re-test, recommend strategies, offer advice, employ hands-on treatment, and coach rehabilitative & performance exercises. You will have to move around, answer questions, pay attention, follow instructions and provide detailed feedback — this is an active approach! We are eliminating possibilities to get a clear understanding of the primary issue and how to solve it.

Ultimately, a treatment plan is a team effort. We have to work together to not only get you moving and feeling better, but understand why the problem occurred in the first place, how it changes, and how to maintain your results with simple self-strategies. Only then can you achieve a solution, so you can get back to what you love doing most, and keep it that way!

We are a low-volume practice for better, more personalized care, which means excellent results for you. We help you understand what the problem is, what it isn’t, how to get better, and learn how to maintain your success.

Whether you’ve had your first bout of muscle, joint, and nerve pain or you’re sick of the chiro farms and PT factories, you get 1-on-1 personal attention from your clinician. We never hand you off to a technician or have you by yourself with a therapy machine. 

• Dr. Burr & Israel: 60 min New Patient Appointment; 20 min Existing Patient Appointment; 40 min Existing Patient New Injury/Condition Appointment
  • All services are included for private pay visits
  • Some services, e.g., dry needling, taping, laser light therapy, are not included under insurance coverage
  • All service considerations are based on a thorough exam and subject to the doctor’s discretion and guidance
• Kristin S: 100 min Rolfing Structural Integration; 60 min bodywork session; 90 min bodywork session
  • Rolfing is a series of sessions and is different than bodywork
  • If you aren’t sure about starting Rolfing, start with a bodywork session and Kristin will help guide you accordingly

Why choose us over other chiropractors in the area?

At REACH, we utilize traditional chiropractic care (adjustments), along with manual therapy and physical therapy techniques to dramatically speed up your recovery. We’ve discovered through years of practice when you combine all of these approaches, you get better, faster.

Traditional chiropractic relies exclusively on adjustments to get you better. The problem is, what if adjustments don’t help you, or what if that’s not the treatment you need at that time. The adjustment is like the hammer in the toolbox. It’s a really useful tool, but it’s not the only tool required to get a project done. Plus, if you only use one tool to get a project done, it’s going to take a lot longer to complete it. That is why we use a combination of tools (services) to get the job done more efficiently.

Yes. We may not always fit you in right away, but are always scheduling new patients and clients.

• We are a low volume practice for better, more personal care yielding faster results
• Treatment plans are “active” and teach you “self-care” to produce faster and lasting results
  • Medical Physicians specifically refer patients to us for McKenzie Method & Rolfing for this reason
• We don’t have a repetitive “book of business” because we discharge patients and clients when they’ve met their goals

Because of consistent patient/client turnover, we rely on word-of-mouth referrals to afford the ability to help more people.

If you or someone else you know could benefit from our approach, we would greatly appreciate the recomendation!

Yes, we have a lot of 5-star reviews on Google and other platforms.

No, we did not pay for them!

If you take the time to read some, you’ll get a similar perspective from them. That is, we’re not your average chiropractic clinic. We don’t just adjust you and send you right out the door in less than 10 minutes!

We take the time to listen to you, so we can understand and properly diagnose what you’re dealing with. This allows us to better utilize a combination of traditional chiropractic care (adjustments), manual therapies, and physical therapy to get you better, faster.

Getting your current symptoms under control is half our job. The other half is making sure you are properly educated about your condition(s) and making sure we set you up with a long-term prevention strategy to keep them from coming back.

It depends. A chiropractic adjustment which is associated with a “snap-crackle-pop” can be helpful but not absolutely needed.

• The crack/click/pop you hear is simply gas leaving the joint
  • Like the sound a suction cup makes when you pull it off a glass window
  • The sound is associated with a relieving feeling but does not have to happen for the adjustment to work
• The adjustment is meant to get joints not moving well to move better.
• Stuck joints cause other joints above and below to have to move more which can lead to pain and injury
• There are other ways to get your joints moving better including mobilization, soft-tissue, work, and active exercises
• Chiropractic adjustments are great for musculoskeletal health, not an as an alternative for medical necessity

We are chiropractors, so yes, we perform spinal and extremity adjustments.

However, that is not the only service we provide.

Whether you are a New Patient or an Existing Patient, we take the time to properly evaluate you during each visit to determine the best treatments that day. You’ll also receive a movement prescription (simple exercises or stretches) to take home with you. This helps to hold your treatments for longer, as well as gives you the strategies to treat yourself long-term.

The one thing we don’t do at REACH is adjust someone and hope they get better over time — “Pop & Pray,” as they say. Our evaluation process helps us determine personalized treatments and exercise strategies to best suit you.

No “cookie-cutter” treatments here. We always meet you where you are at.

Ultimately, if you just want to get “cracked” (adjustment), we’re likely not a good fit for you.

Insurance is, unfortunately, complicated.

There’s a complete disconnect between what insurance providers will cover and what’s best for you. It’s still much easier to get opioids or back surgery paid for by insurance than a manual therapy or exercise program reimbursed.

We accept most major health insurance carriers. Also, we can accept plans with out-of-network coverage (not all have out-of-network coverage). We strive to help you understand your options to make the best decision.

In-network

• Blue Cross Blue Shield
• Aetna
• Cofinity
• Auto Insurance
• Personal Injury (PI) Claims
• Worker’s Comp
• Meritain Health
• Other subsidiaries of the above networks

Out-of-network

• HAP (Cigna)
• Blue Care Network
• Priority Health
• Medicare/Medicaid
• Medicare supplemental plans

We are out-of-network with the above insurances because they don’t cover our services outside of a basic chiropractic adjustment. They do not cover the physical therapies coding we utilize in our process.

Just because you have health insurance does not mean everything is covered. It’s your responsibility as the policyholder to understand your benefits.

As a scheduled new patient, we will make a complimentary benefits check to help you make the best financial decision. We cannot do a check before you decide to make an appointment — call your insurance provider. Below are the codes we use.

• Chiropractic treatment codes: 98940, 98941, 98942
• Therapies codes: 97112, 97110, 97140
• Exam codes: 99203, 99202, 99212, 99213

Because of high deductibles and out-of-pocket costs with certain policies, many people with coverage elect to go with our all-services-included private-pay rate:

• • $140 New Patient Appointment (first visit only)
  • $70 Existing Patient Appointment (follow-ups)
  • $120 Existing Patient, New Injury/Condition Appointment
  • Discounted Medicare/Medicaid/documented hardship rate: $100; $50; $80 per above in descending order

• We cannot legally offer discounts or waive rendered therapies when billing insurance
• We can accept Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA) under our private-pay rate
• We can offer you a detailed medical receipt (superbill) that you can directly submit to your insurance for possible reimbursement

$70 out-of-pocket per visit may cause hesitancy, but consider the cost of an insurance claim ($100-120) when paying toward your deductible.

If you have a low deductible or know you’re going to meet your deductible, it makes sense to bill insurance. 

When you have a high deductible plan or no insurance coverage at all, our private pay rate is the most cost-effective, and there are no barriers to getting the care you need.

Let’s pretend you’re healthy, so you rarely see the doctor. You have a $5000 deductible (what you pay 100% out-of-pocket until met) which you didn’t meet last year, and you need our average of six visits to solve your problem. Billing insurance toward a deductible would cost between $500-$840, whereas utilizing a $70 private pay rate would cost $350-490.

Either way, you get the same excellent service, so why not ditch the insurance confusion and pay less to get better?

We accept credit cards for health savings and flexible spending accounts.

Yes, it may appear cheaper in cost on a per-visit basis. But considering the time you spend with your chiropractor and how often you have to see them, it paints a different picture.

Here’s the breakdown:

Other chiropractors:

• $40 per visit
• 5-minute appointment (adjustment only)
• Visits 3x/wk two weeks, 2x/wk for six weeks, then 1x/wk for four weeks
•  About $880

REACH chiropractors:

• $70 per visit
• 15-30-minute appointments (adjustment, therapies, guidance, and all our chiropractic services)
• Learning how to maintain your correction rather than a lifetime of “wellness” care
• Visits 2x/wk for the first week, then 1x/wk for five weeks
•  About $490

Even though the chiro down the street appears cheaper, you will spend more time and money if you sign up for their long-term treatment plan. At REACH, we take pride in getting you better as efficiently as possible, while educating you about long-term prevention strategies.

Third-party servicer, Professional Billing Specialists, handles our insurance claims and benefits verifications.

For insurance billing questions, please contact Kendra.

• (866) 541-3395  Ext. 1
• kendra@probilling.hush.com

Insurance is confusing. Kendra will help you understand your bill. If there’s a possible mistake on our end, she will contact us to solve the problem.

Any credit or overpayments will be sent out as a refund check on a quarterly basis.

CLICK HERE to make a payment online at anytime.