Understood. Treated. Fixed.
No. We don’t sell treatment packages up front, and we don’t automatically put people on three visits a week for months.
Your plan is built after we’ve assessed you and changes as you improve. Most people need less care over time, not more. Some chronic or more complicated problems may take longer, but that doesn’t necessarily mean frequent visits. We may see someone every week or two as they work on the plan between appointments.
If you’re not making the progress we’d expect, we’d rather figure out why than keep booking the same thing.
Across straightforward and complicated cases, we average about six visits per condition.
That’s a useful average, not a promise. We see more straightforward cases than complicated ones, and the total depends on what you’re coming in with. Someone with one relatively simple problem may need only a few visits, while a person working through multiple complaints or a more chronic condition may need more.
For example, if you come in with both neck and back pain and we decide to focus on the back first, your total course of care may be longer. More complicated cases can also require care spread over a longer period, sometimes with a visit every 2-4 weeks rather than 1-2 times per week.
We’ll explain what we think makes sense after we’ve assessed you and adjust the plan based on how you’re actually progressing.
The goal is progress, not keeping you in treatment.
It depends on what was actually done.
If you were adjusted and sent home week after week without anyone assessing how you move, giving you a plan, or checking whether the treatment actually changed anything, that’s a different experience from what happens here.
We test, treat, and retest. If something isn’t changing, that’s information. We don’t just keep doing more of the same.
Usually not. An adjustment is quick and controlled, and most people are surprised by how little there is to it.
If something is sensitive, we’ll modify what we do accordingly. And if you’d rather not be adjusted at all, just say so.
Adjustments are only one tool in the toolbelt. We have plenty of other ways to make progress, including manual therapies, exercise, mobility work, and changes to your home plan.
Learn more about Manual Therapy.
It depends. A “snap-crackle-pop” adjustment can be helpful, but it isn’t required for the adjustment to work.
If the sound itself is what’s keeping you from booking, we’ve written more about what a visit actually looks like.
Yes — we’re chiropractors, so we perform spinal and extremity adjustments. But that’s not the only thing we do.
Every visit starts with an evaluation to determine the right treatment that day, plus a movement prescription to take home so the results hold longer.
What we don’t do is adjust you and hope you get better over time — “Pop & Pray,” as they say. No cookie-cutter treatments here.
If you just want to get “cracked,” we’re likely not a good fit for you.
Then we’ll tell you and help you figure out where to go next.
Sometimes that means imaging, a specialist, or another type of workup. Dr. Burr says it a little tongue in cheek: “I can help everyone, but I can’t help everyone directly.”
If you’re not progressing the way we’d expect, helping you may mean getting you to the right person rather than keeping you here hoping.
Yes. Pregnancy, postpartum, and pediatric care are a specific focus for Dr. Sheridan Kent. She’s Webster Technique certified and has completed 140 hours of postgraduate training in pregnancy and pediatric care.
And if you’re nervous about bringing in a baby, an infant visit looks nothing like an adult chiropractic visit. Most of it is watching how your baby moves and assessing age-appropriate development, not the type of adjustment you’re probably picturing.
Learn more about Pregnancy, Postpartum & Pediatric Care.
Absolutely. You don’t need to be in pain to work with us.
We look at rehab and performance as different settings on the same dial: movement, strength, balance, control, and capacity. Your goal could be moving better during everyday life, returning to a sport, or getting stronger in the gym.
See Rehab to Performance.
Some people notice a change during the first visit. Others take longer.
More importantly, we want to know whether the improvement holds and whether you’re making measurable progress over time. Treatment matters, but so does what you do between visits. That’s why your home plan is part of the process.
No, we don’t have an x-ray machine in the office, and we don’t use it for “alignment” purposes. If you’ve had a trauma or something in your history raises a flag, we’ll discuss whether imaging makes sense and point you to it.
You don’t take a picture of a door’s hinge to see how it opens and closes. We don’t need a picture of your spine to see how you move and function — we test your movement to find the problem and correct it.
Your first visit with Dr. Burr is 60 minutes — a full history, exam, and treatment if it’s appropriate that day, one-on-one the whole time. If we think we can help, we’ll walk you through a plan; you’re never obligated to start one. Our average is about six visits per condition.
Your first visit with Kasie Lampson depends on the service: 60- or 90-minute massage sessions. Complete your health history intake beforehand (linked in your confirmation email), and wear or bring clothing that gives access to the area we’re working on.
You’re 1-on-1 with your clinician the entire visit — never handed off to a technician or left alone with a machine.
Some services, like dry needling, taping, or laser light therapy, aren’t included under insurance coverage; your exam determines what’s appropriate.
Yes. We may not always fit you in right away, but we’re always scheduling new patients and clients.
We’re a low-volume practice, and we discharge people once they’ve met their goals rather than keeping a standing book of business — physicians specifically refer patients to us for the McKenzie Method for that reason. If you know someone who could benefit, we’d appreciate the recommendation.
No. You can book directly with us.
If you’re planning to use insurance benefits, it’s worth checking whether your specific plan has any referral requirements.
Yes. We’re in network with Blue Cross Blue Shield (BCBS) and Aetna.
We also see auto injury patients. Auto insurance works differently from health insurance, so those cases aren’t determined by whether we’re in network with your health insurance carrier.
If we’re not in network with your plan, self-pay is also available and our fees are listed clearly so you know what to expect.
See Fees & Insurance or learn about Auto Accident Care.
Fair question, and the honest answer is math. A lower per-visit rate usually means shorter visits, more hand-offs to techs, and more visits overall. Six visits at $70 is $420. Twenty visits at $35 is $700 — and you still might not have your answer.
At REACH, your follow-up visits are 15 minutes of 1-on-1 doctor time, every time — no 7-minute adjustment and see-you-next-week, no being left on a machine while the doctor sees four other people. Our average is about six visits per condition. If the cheaper option takes twenty visits, or never really gets there, the comparison doesn’t hold up.
Beyond the math, the bigger question is whether the other place actually has a plan, or just a schedule.
By appointment only. Click here to book online, or call/text (734) 335-0212.
Saturday availability varies by week and season. Check the booking site for open Saturday times.
Our online booking site shows real-time, up-to-date hours.
By request, special accommodations are considered for extenuating circumstances.
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