Chiropractic FAQs:

What are your hours of operation?

By appointment only. Click here to book online, or call/text 734.335.0212

Dr. RJ Burr’s Hours:

M 9AM–5PM   Tu 12PM–6PM   W 7AM–3PM   Th 2PM–8PM   F 11AM–3PM

Kristin Szlinis’s Hours:

M 9:30AM–3PM   Tu 2PM–7:30PM   W 2PM–8:30PM   Th 9:30AM–3PM   F Per Request

By request, special accommodations are considered for extenuating circumstances.

What should I expect at my first visit?

Your first visit with Dr. RJ Burr is for 60 minutes.

  • First visit details are outlined in your New Patient Apppointment‘s confirmation email (MUST READ)
  • We will perform a thorough history taking, physical examination & assessment, and treatment (if necessary)
  • You are 1-on-1 with the Doctor for the full 60 minutes — never handed off
  • Think of this as a step-by-step problem-solving process, and we are gathering the required data to get the ball rolling
  • If Dr. Burr determines he can help, he’ll help you understand and present a treatment plan for your problem(s)
  • You are not obligated to begin a plan of treatment — no pressure or sales tactics
  • Most problems can be resolved in five visits or less, regardless of how long it’s been going on 

Your first visit with Kristin Szlinis depends on the service you choose.

  • Bodywork sessions are 60-minute & 90-minute sessions; Rolfing is 100 minutes
  • A completed electronic health history intake form is needed before your appointment (linked in your email confirmation)
  • For bodywork, either wear activewear or undergarments which allow access to work on your entire body
  • For Rolfing, wear comfortable “activewear” or loose-fitting clothing and be prepared to play an active role
  • You will discuss health history, goals, and expectations of treatment to cater to your needs


What are follow-up visits like?

All appointments are 1-on-1 and hands-on with your Doctor the entire length of your visit, every visit. We don’t see you for a few minutes then hand you off to someone else!

We are always evaluating and reevaluating. As we go through the process of “peeling away the layers of the onion” to get to the core of the problem, we’re constantly modifying your treatments, strategies and the recommendations we make accordingly. You and your frustrations are unique to you and ever-changing, so your treatment should never follow a strict, cookie-cutter protocol.

We will ask questions, test, re-test, recommend strategies, offer advice, employ hands-on treatment, and coach rehabilitative & performance exercise. You will have to move around, answer questions, pay attention, follow instructions and provide detailed feedback — this is an active approach! We are eliminating possibilities to get a clear understanding of the primary issue and how to solve it.

Ultimately, a treatment plan is a team effort. We have to work together to not only get you moving and feeling better, but understand why the problem occurred in the first place, how it changes, and how to maintain your results with simple self-strategies. Only then can you achieve a solution, so you can get back to what you love doing most, and keep it that way!

How long is an appointment?

We are a low volume practice for better, more personalized care, which means excellent results for you.

Whether you’ve had your first bout of muscle, joint, and nerve pain or you’re sick of the chiro farms and PT factories, you get 1-on-1 personal attention from your clinician. We never hand you off to a technician or have you by yourself with a therapy machine. 

Are you accepting new clients/patients?

Yes. We may not always fit you in right away, but are always scheduling new patients and clients.

  • We are a low volume practice for better, more personal care yielding faster results
  • Treatment plans are “active” and teach you “self-care” to produce faster and lasting results
  • We don’t have a repetative “book of business” because we discharge patients and clients when they’ve met their goals

Because of consistent patient/client turnover, we rely on word-of-mouth referrals to afford the ability to help more people.

If you or someone else you know could benefit from our approach, we would greatly appreciate the recomendation!

Will you X-Ray me?

No, we do not have an x-ray machine in the office, nor do we utilize it for “alignment” purposes.

  • If you suffered trauma, e.g., slip-and-fall, referral for imaging (x-ray, MRI, CT) may be needed
  • If a “reg flag” pops up in your health history where imaging is needed, we will discuss why and offer appropriate guidance
  • Early imaging is not ideal in most cases because x-ray, MRI, and CT scans alone cannot diagnose pain
    • Imaging findings often show “false positives”
    • An MRI is like a portrait: it shows you what you look like but not how you feel
  • Chiropractic x-rays to diagnose “reverse curves” to guide treatment has poor scientific evidence of effectiveness, so we don’t use it

You don’t take a picture of a door’s hinge to see how the door opens & closes. We don’t need a picture of your spine to see how you move and function. We test your movement and function to determine where the problem is located and how to correct it.

Are you going to make my joints crack/click/pop?

It depends. A chiropractic adjustment which is associated with a “snap-crackle-pop” can be helpful but not absolutely needed.

  • The crack/click/pop you hear is simply gas leaving the joint
    • Like the sound a suction cup makes when you pull it off a glass window
    • The sound is associated with a relieving feeling, but does not have to happen for the adjustment to work
  • The adjustment is meant to get joints not moving well to move better.
  • Stuck joints cause other joint above and below to have to move more which can lead to pain and injury
  • There are other ways to get your joints moving better including mobilization, soft-tissue, work and active exercises
  • Chiropractic adjustments are great for musculoskeletal health, not an as an alterantive for medical necessity

Do you accept my health insurance?

Insurance is, unfortunately, complicated.

There’s a complete disconnect between what insurance providers will cover and what actually helps their pain and function. It’s still much easier to get opioids or back surgery paid for by insurance than a manual therapy or exercise program reimbursed.

We accept most major health insurance carriers. Also, we can accept plans with out-of-network coverage (not all have out-of-network coverage). We strive to help you understand your options to make the best decision.


  • Blue Cross Blue Shield
  • Aetna
  • Cofinity
  • Auto Insurance
  • Personal Injury (PI) Claims
  • Worker’s Comp
  • Meritain Health
  • Other subsidiaries of the above networks


  • HAP (Cigna)
  • Blue Care Network
  • Priority Health
  • Medicare/Medicaid

We are out-of-network with the above insurances because they don’t cover our services outside of chiropractic adjustment and x-rays.

Just because you have health insurance does not mean everything is covered. It’s your responsibility as the policyholder to understand your benefits.

As a scheduled new patient, we will make a complimentary benefits check to help you make the best financial decision. We cannot do a check before you decide to make an appointment — call your insurance provider. Below are the codes we use.

  • Chiropractic treatment codes: 98940, 98941, 98942
  • Therapies codes: 97110, 97140
  • Exam codes: 99203, 99202, 99201, 99212, 99213

Because of high deductibles and out-of-pocket costs with certain policies, many people with coverage elect to go with Dr. Burr’s all-inclusive private-pay rate:

  • We cannot legally offer discounts or waive rendered therapies when billing insurance
  • We can accept Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA) under our private-pay rate
  • We can offer you a detailed medical receipt (superbill) that you can directly submit to your insurance for possible reimbursement

Why would I consider paying out-of-pocket?

When you have poor or no insurance coverage at all. It may feel odd to pay $60-80 per visit out-of-pocket, but consider the cost of an insurance claim ($100-120) when you are paying toward your deductible.

“Health” insurance is more like “sick” insurance — it’s meant to pay for medical bills in the hundreds to tens of thousands of dollars in the circumstance of an unfortunate event.

Let’s pretend you’re healthy, so you rarely see the doctor. You have a $5000 deductible (what you pay 100% out-of-pocket until met) which you didn’t meet last year and you need our average of 5-7 visits to solve your problem. Billing insurance toward a deductible which you’ll likely never meet would cost between $500-$840, whereas utilizing a $70 private pay rate would cost between $350-490. Either way, you get the same value of solving your problem and understanding how to keep it in check, so why not ditch the insurance confusion and pay less to solve it?

We accept credit cards for health savings and flexible spending accounts.

Would you like to set up a complimentary courtesy call to see if we’re a good fit for you before you come in? CLICK HERE

Insurance Billing Questions

Third-party servicer, Professional Billing Specialists, handles our insurance claims and benefits verifications.

For insurance billing questions, please contact Kendra.

Insurance is confusing. Kendra will help you understand your bill. If there’s a possible mistake on our end, she will contact us to solve the problem.

Any credit or overpayments will be sent out as a refund check on a quarterly basis.

CLICK HERE to make a payment online at anytime.

Have a Question?

Drop Us a line Below

Or Call/text 734.335.0212